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Fieldbit - platform for field service visualisation

Thursday, March 5, 2020

US / Israeli company Fieldbit has developed a 'platform' which companies can use to develop information visualisation systems for their field service staff.

US / Israeli software company Fieldbit has developed a 'platform' software system which companies can use to provide augmented reality / information visualization-based tools to their field service staff. These are people who do maintenance on equipment.

Fieldbit sees itself as an 'Augmented reality multi-source knowledge platform for enterprise field service' - a platform which companies can use to apply augmented reality taking data from multiple data sources to provide knowledge to their field service personnel.

There are two target markets - people who work on complex expensive equipment, and large teams of field service technicians doing similar work. There is a strong business case for both groups to build better systems which give information to field technicians, says Evyatar Meiron, CEO of Fieldbit.

Within the oil and gas industry there are three target customers - asset owners, asset manufacturers, and service companies.

It could be considered a 'maintenance information visualization system,' he says.

The software is cloud hosted and provides an app which can be downloaded onto smart phones or smart glasses.

It does not need an always on internet connection to field workers to function - data can be uploaded to the device in advance of the work being done, so everything can be done offline.

Fieldbit sees its offering as a platform, which customers can use to build and manage their content - so can include enterprise knowledge, and maintenance troubleshooting information in one system.

The information can be provided via smart glasses (screens which people wear over their eyes, like Google Glass), or via smart phone.

The information is much more readily available than it would via pdf manuals or telephone calls. By having better information immediately available they field staff can improve productivity, he says.

The biggest challenge with the system is working out which is the right information to put in front of someone, Mr Meiron says. You need to really understand what customers need.

One idea is that augmented reality can be used, to reveal operations data in the smart phone screen, layered on top of the live camera image of the equipment. The operator can also add additional information. A system like this might be preferred by millennials, Mr Meiron says. 'The way they learn, and think is completely different.'

It is also possible for the 'smart glasses' to gather and stream live video to remote experts, who can then guide the technicians on what to do. Videos of the task can be kept on file, because they may be useful next time someone has a similar problem.

Setting it up

Setting up an augmented reality service involves connecting database information with visual images - so the computer system knows which piece of data to overlay on the image of which piece of equipment.

Setting it up is a similar task to pairing a Bluetooth headset to a computer, Mr Meiron says. You take a photograph of the equipment and then tell the computer which real time value from your database should be superimposed on the image in which place, next time someone has an image of the same equipment on their phone.

The data can be drawn from asset management software, GIS systems, or any other software.

Associated Companies
» Fieldbit
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